Policy Information

 PRIVACY
15.1    Where the Company provides the Contractor with private information relating to individuals for the purposes of providing the Works, the Contractor warrants that it will comply with the Privacy Act 1988 (Cth) with respect to that information and that it indemnifies the Company against any actions, claims or proceedings relating to any breach, or alleged breach, of that legislation by it. 

16.    GENERAL
16.1    Where there is more than one Customer then the liability of each shall be joint and several.
16.2    The contract shall be binding on the heirs, successors and assigns of the parties.
16.3    This Contract is governed by and construed in accordance with the laws of ACT and each of the Parties submits to the non-exclusive jurisdiction of the courts exercising jurisdiction there. 
16.4    The Customer agrees that the Company may review these terms and conditions at any time. If following any such review, there is to be any change to these terms and conditions, then that change will take effect from the date on which the Company notifies the Customer of such change
16.5    If any term or condition is unenforceable it shall be read down so as to be enforceable or, if it cannot be read down, the term or condition shall be severed from these Terms without affecting the enforceability of the remaining Terms. 
16.6    Headings are included for ease of reference and do not form part of or affect the interpretation of these Conditions. 
16.7    Any failure by the Company to enforce any provision of these terms and conditions shall not be treated as a waiver of that provision, nor shall it affect the Company’s right to subsequently enforce that provision.

Received Damage Policy for Dry Cleaning Service

Effective Date: January 3, 2024

1. Identification of Damages

   Upon the arrival of your items at our facility, we will thoroughly inspect and document any damages, stains, or issues. We will use photographs to record and document any pre-existing damages, stains, or issues. These photographs will be stored in our system and sent to you via email for your records.

2. Confirmation and Acknowledgment

   Once we have identified and documented any damages, you will receive an email containing photographs and descriptions of the damaged items.

   It is your responsibility to review the email and confirm the accuracy of the documented damages.

   To proceed with the cleaning process, we require your acknowledgment of the documented damages. You can confirm your acknowledgment via email or by contacting our customer support team.

3. Non-Acknowledgment

   If we do not receive acknowledgment from you within [1] business day after sending the email containing the documented damages, we will consider the item unacknowledged.

   Unacknowledged items will not be processed for cleaning.

   We will return unacknowledged items to you in the same condition they were received at your expense. The cost of returning uncleaned items will be borne by the customer.

4. Customer’s Responsibility

   It is your responsibility to review the received damage email promptly and ensure that the documented damages accurately represent the condition of your items.

   If you disagree with the documented damages, please contact our customer support team immediately to resolve any discrepancies.

5. Resolution of Discrepancies

   In case of any disputes regarding the documented damages, we will work with you to reach a fair and reasonable resolution.

   Our goal is to maintain transparency and provide the best possible service to our customers.

6. Exclusions

   This policy applies only to damages or issues that are identified at the time of receiving your items.

   Damages that occur during the cleaning process or while in our possession will be covered under our Refund Policy.

   By using our dry cleaning service, you agree to comply with this Received Damage Policy. We appreciate your trust in us, and we are dedicated to ensuring the safe handling of your garments.

   If you have any questions or concerns about this policy, please do not hesitate to contact our customer support team for clarification.

1. Missed Pick-Up

   If our driver arrives at the scheduled pick-up location, and you are not present or your items are not ready for collection, it will be considered a missed pick-up.

2. Notification of Missed Pick-Up

   If a pick-up is missed, we will make every effort to notify you by phone or email as soon as possible.

   Our notification will inform you of the missed pick-up and will include details regarding rescheduling.

3. Rescheduling

   If a pick-up is missed, you may contact our customer support team to reschedule the pick-up for the next available date and time.

   A potential redelivery fee may apply when rescheduling a missed pick-up.

4. Redelivery Fee

   To cover the cost of rescheduling and dispatching our driver for a redelivery attempt, a redelivery fee may be charged.

   The amount of this fee will be communicated to you at the time of rescheduling.

5. Redelivery Scheduling

   The redelivery of your items will be scheduled based on our availability and within our regular service hours.

6. Non-Refundable Missed Pick-Up Fees

   Any fees associated with missed pick-ups, including potential redelivery fees, are non-refundable.

7. Multiple Missed Pick-Ups

   Bell’s Dry Cleaning reserves the right to review and manage accounts with a history of multiple missed pick-ups on a case-by-case basis, including the possibility of discontinuing service.

8. Exceptional Circumstances

   We understand that unforeseen circumstances may lead to missed pick-ups. If you encounter exceptional circumstances, please contact our customer support team to discuss your situation.

   By using our dry cleaning service, you agree to comply with this Missed Pick-Up Policy. We appreciate your trust in us and are dedicated to providing you with the best possible service.

   If you have any questions or concerns about this policy, please do not hesitate to contact our customer support team for clarification.

Missing Item(s) from Dry Cleaning Order Policy

Effective Date: January 3, 2024

At Bell’s Dry Cleaning, we strive to provide a reliable and efficient dry cleaning service while ensuring the accuracy of your orders. We have established the following policy regarding missing item(s) from your order to comply with Australian standards:

1. Order Processing

   Upon receiving your items for dry cleaning, our staff will enter the order details into our Point of Sale (POS) system, which reflects the items you have submitted within our online portal.

2. Order Verification

   We take utmost care to match the quantity of items processed by our staff with the order you have created within our online portal.

   If there is a discrepancy between the items processed by our staff and the order you submitted, we will make every effort to verify the accuracy of the order before proceeding further.

3. Customer Notification

   If we identify any missing item(s) from your order during the verification process, we will attempt to contact you using the contact information provided in your account. We will first try to reach you by phone and, if unsuccessful, we will send an email notification.

   Our notification will include details about the missing item(s) and request your response and acknowledgment.

4. Customer’s Responsibility

   It is your responsibility to promptly respond to our notification regarding missing item(s).

   If you receive a notification from us, please review it carefully and provide confirmation or clarification regarding the missing item(s) as soon as possible.

5. Acknowledgment

   We will only proceed with processing your order once we have received your acknowledgment or confirmation regarding the missing item(s).

   If we do not receive a response from you within [1] business days after our initial contact attempts, we may proceed with the cleaning of the remaining items, excluding the missing item(s).

6. No Responsibility for User Errors

   Bell’s Dry Cleaning takes no responsibility for items that are incorrectly counted or submitted by users of our online portal. It is essential to double-check and accurately list the items you wish to have cleaned.

7. Legal Compliance

   This policy is designed to comply with Australian consumer protection standards and regulations.

   Bell’s Dry Cleaning is committed to adhering to all applicable laws and regulations to protect the rights and interests of our customers.

   By using our dry cleaning service, you agree to comply with this Missing Item(s) Policy, which is designed to ensure order accuracy and transparency. We appreciate your trust in us and are dedicated to providing you with exceptional service.

   If you have any questions or concerns about this policy, please do not hesitate to contact our customer support team for clarification.

8. Non-Refundable Missed Pick-Up Fees

   Any fees associated with missed pick-ups, including potential redelivery fees, are non-refundable.

9. Multiple Missed Pick-Ups

   Bell’s Dry Cleaning reserves the right to review and manage accounts with a history of multiple missed pick-ups on a case-by-case basis, including the possibility of discontinuing service.

10. Exceptional Circumstances

    We understand that unforeseen circumstances may lead to missed pick-ups. If you encounter exceptional circumstances, please contact our customer support team to discuss your situation.

    By using our dry cleaning service, you agree to comply with this Missed Pick-Up Policy. We appreciate your trust in us and are dedicated to providing you with the best possible service.

    If you have any questions or concerns about this policy, please do not hesitate to contact our customer support team for clarification.